Trigger is committed to protecting your privacy and is a registered Data Controller with Information Commissioners Office. We will use the information that we collect about you in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications Regulations 2003 and the General Data Protection Regulation 2018.
Trigger is a group of companies with Trigger Productions Ltd a Charity registered in England, as the parent company of the subsidiary Trigger Stuff CIC registered in Scotland. The group of companies will be collectively known as and can be referred to as Trigger within this policy.
WHAT INFORMATION DO WE COLLECT FROM YOU?
You may give us information about yourself by:
visiting our website www.triggerstuff.co.uk
buying tickets;
subscribing to our newsletter;
following us or engaging with us on our social media sites;
participating in discussions or events where physical data signup is collected;
participating in a workshop or residency;
taking part in a promotion or feedback survey;
reporting a problem with our website;
corresponding with us by phone, letter or email.
Being employed by us or entering into a services or commissioning contract with us.
The above list is not exhaustive and should be used as an indication of the types for ways you may give us your information.
The information you give us may include but may not be limited to your name, address, email address and phone number.
We keep a record of the emails we send you, and we may track whether you receive or open them so we can make sure we are sending you the most relevant information. We may then track any subsequent actions online, such as buying a ticket.
We receive and store certain details whenever you use our website. We use “cookies” to help us make your visit better. Cookies mean that our website will remember you and it helps us understand how you use our website, where we can make improvements and how best to tell our audiences about events, they might be interested in.
Although we will do our best to protect your personal data, the transmission of information via the Internet is not completely secure and we cannot guarantee the security of your data transmitted to our site. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
We may automatically collect the following information about each of your visits to our website:
Technical information – This includes the Internet protocol (IP) address used to connect your computer to the Internet, your user login details excluding passwords, browser type and version, time zone setting, browser plug-in type and versions, operating system and platform;
Information about your visit – This includes the full Uniform Resource Locators (URL) clickstream to and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
SENSITIVE INFORMATION
Sometimes we ask you to provide sensitive information, for example when you book for events, participate in certain activities or apply for a vacancy with the company.
As such, sensitive information shall only be collected after having obtained your explicit consent to do so and only where it is necessary, for example to:
Comply with employment law obligations;
Carry out our obligations arising from any contracts entered into between you and Trigger and to provide you with the information, products and services that you request from us;
Provide you with information about other goods and services we offer that are similar to those that you have already enquired about;
Administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
Measure or understand the effectiveness of our work to you and others.
As with all personal information we hold, your sensitive information is held securely and restricted to those who need to use it. We delete sensitive information when we no longer need it.
Please note that Sensitive Personal Data will never be shared with third parties.
USES MADE OF THE INFORMATION
We will use information you give us to:
Carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
Provide you with information about other goods and services we offer that are similar to those that you have already enquired about or participated in;
Provide you with information about goods or services we feel may be of interest you from the sign-up information you have given us;
Notify you about changes to our services;
Conduct desktop research, prospecting and fundraising activities to promote the interests of Trigger as a charity;
Administer membership records and giving schemes;
Manage our ambassadors;
Ensure that our fundraising resources are used in the most effective and efficient manner and that any communications we may send you about fundraising are appropriate and will be of interest to you.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of information about you, including geo-demographic information and measures of affluence. This helps us understand the background of the people who support us and helps us to make appropriate requests for gifts to supporters who may be able and willing to give more than they already do.
You may wish to register with the fundraising preference service:
http://www.fundraisingregulator.org.uk/the-fundraising-preference-service/for-public/
SOCIAL MEDIA SITES
For the purposes of data analytics and targeted advertising, search engine providers assist us in the improvement and optimisation of our social media sites. Your personal data is never shared across social media platforms.
EMAILS
Personal data of our newsletter subscribers, including name, location and email address, is transferred to, stored and processed by our chosen marketing automation platform, Brevo (formerly known as SendinBlue). We use Brevo to build distribution lists and to send marketing emails. Any emails we send you will include links to update your contact details on our distribution lists, so we hold the most up to date information, as well as a link to unsubscribe from the service, at any time.
DISCLOSURE OF YOUR INFORMATION
We may share your personal information with Trigger Productions Limited subsidiaries, as defined in section 1159 of the UK Companies Act 2006. We will only share your information with selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you. We do not disclose information about identifiable individuals (Sensitive Information) to our partners, co producers, theatres or advertisers but we may provide them with aggregate information about you (for example, we may inform them that 500 men aged under 30 have clicked on parts of the website in any given day). We may also use such aggregate information to help reach audiences, for example women in certain post code areas.
All information you provide to us is stored on our secure servers and CRM system.
YOUR RIGHTS
You have the following rights related to your personal data:
The right to request a copy of personal information held about you;
The right to request that inaccuracies be corrected;
The right to request us to stop processing your personal data;
The right to be forgotten;
The right to log a complaint with the Information Commissioner's Office or Fundraising Regulator.
ACCESS TO INFORMATION
The General Data Protection Regulation 2018 gives you the right to access information held about you. Your right of access can be exercised in accordance with this act. Any access to information request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and where appropriate you will be notified by email.
CONTACT
Questions, comments, and requests regarding this privacy policy are welcomed and can be emailed to hello@triggerstuff.co.uk or posted to Trigger, The Old Post Office, High Street, Blagdon, North Somerset BS40 7RA.